Refund / Returns Policy
Last updated: 20th August, 2025
Refund / Returns Policy
Our policy lasts 30 days. Unfortunately, we will be unable to offer you a refund or exchange if 30 days have gone by since your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it.
We will require a receipt or proof of purchase to complete your return. If you have ordered through the website then your name and date of purchase should be enough information for us to find the proof of purchase.
If your order arrives in poor condition then please get in touch explaining the issue. If there is damage to the product then send us some digital photos along with your order number and date of purchase. Please state whether you would like a replacement or a refund and we will then email you with the address to send your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and you will be credited automatically.
Return Shipping of Prints
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs from the original order are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning an item over €20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If you return a giclée print and the print never arrives with us, then we cannot offer a refund.
If you are returning an undamaged print because you are unsatisfied with the product we cannot then refund you if the product arrives back with us damaged. In this case you would have to try and claim back the cost of print from the postal service you use. We strongly advice that you use shipping insurance when returning products for this reason.
Contact
If you have any questions about this policy or anything else, please contact Clare Harman Art here.